Terms of Service

These Terms of Service ("Terms") are a binding agreement between you and [LEGAL: registered entity name] (ABN [LEGAL: ABN]) ("Strata", "we", "us"), and govern your access to and use of the Strata platform, APIs, dashboard, and built-in applications (the "Services"). By creating an account, clicking to accept, or using the Services, you agree to these Terms. If you accept on behalf of an organization, you confirm you are authorized to bind it.

1. The Services

Strata is your organization's gateway to frontier AI: a single, OpenAI-compatible platform for putting leading AI models to work with the visibility, control, and accountability that serious adoption demands. Alongside the core gateway, Strata provides per-user and per-organization usage tracking and reporting, budgets and spending controls, model access management, and audit-ready records, together with built-in applications (including StrataChat, StrataBench, and StrataSwarm) built on the same foundation. Models are served through managed third-party infrastructure. The features, models, and rate limits available to you depend on your plan, and we may add, change, or remove features over time.

2. Eligibility, your account and credentials

You must be at least 16 years old and capable of forming a binding contract to use the Services.

You are responsible for safeguarding your API keys and account credentials and for all activity under your account. We offer optional security features, including two-step verification and passkeys, and we recommend you enable them; you remain responsible for keeping your authentication factors and devices secure. Notify us promptly at [LEGAL: contact email] if you suspect a credential has been compromised. You must provide accurate account information and keep it current.

3. Acceptable use

Your use of the Services must comply with our Acceptable Use Policy, which is incorporated into these Terms. We may suspend access for conduct that breaches it.

4. Fees, billing and taxes

Paid plans are billed through our third-party payment processor (listed on our Sub-processors page) as a flat recurring subscription fee, plus prepaid Credits you purchase separately to cover usage. You authorize us, via that processor, to charge your payment method for the subscription fee and for each Credits top-up you make (including any auto-topup you enable). Prices are exclusive of taxes unless stated; applicable taxes (including Australian GST) are calculated and added at checkout. Fees are non-refundable except as required by law, expressly stated, or described in section 4.1 below. We may change pricing with reasonable advance notice.

4.1 Prepaid Credits

Credits are a prepaid balance you draw down as you use the Services. Credits are not currency, cannot be transferred, sold, or redeemed for cash, and have no value to you beyond usage of the Services. A top-up may include a processing fee, shown before you confirm the purchase; the fee is not refundable. Unused Credits from a top-up may be refunded at our discretion within 24 hours of purchase; after that window, Credits are non-refundable. Unused Credits expire 1 year after purchase, with each top-up carrying its own expiry measured from its purchase date. [LEGAL: confirm Credits refund and expiry wording, and whether expiry is permitted for your customers under applicable consumer law]

5. Content and intellectual property

You retain all rights to the inputs you submit ("Input") and, as between you and us, to the outputs returned to you ("Output"). Output is generated by third-party model providers and may not be unique to you; you are responsible for evaluating Output before relying on it. We claim no ownership of your Input or Output. You grant us only the limited rights needed to operate the Services (for example, transmitting your Input to the model provider and storing content within built-in applications you use). We and our licensors retain all rights in the Services themselves. Your use of a specific model may also be subject to that model provider's published usage policies, which you agree to comply with.

6. Service availability and changes

The Services may be offered in preview or general-availability form and may be modified or temporarily unavailable for maintenance or reasons beyond our control. Unless a separate written service-level agreement applies, we do not warrant uninterrupted or error-free operation.

7. Warranties and disclaimers

Except as expressly stated and to the extent permitted by law, the Services are provided "as is" and "as available", and we disclaim all implied warranties including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant the accuracy or suitability of any Output.

8. Limitation of liability

Australian Consumer Law. Nothing in these Terms excludes, restricts, or modifies any consumer guarantee, right, or remedy under the Australian Consumer Law (ACL) or any other law that cannot lawfully be excluded. Where our liability for breach of a non-excludable guarantee can be limited, our liability is limited (at our option) to re-supplying the relevant Services or paying the cost of having them re-supplied. If you use the Services from outside Australia, local consumer protection laws may give you additional rights that these Terms do not exclude.

Subject to the paragraph above, and to the maximum extent permitted by law: (a) neither party is liable for indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, revenue, data, or goodwill; and (b) our total aggregate liability arising out of or in connection with the Services is limited to the fees you paid to us for the Services in the twelve (12) months before the event giving rise to the liability.

9. Indemnity

To the extent permitted by law, you will indemnify us against claims, losses, and costs arising from your Input, your use of the Services in breach of these Terms or the Acceptable Use Policy, or your violation of law or third-party rights.

10. Suspension and termination

We may suspend or terminate your access if you breach these Terms or the Acceptable Use Policy, fail to pay fees, or use the Services in a way that creates risk for us, our users, or our providers. You may stop using the Services at any time. On termination, your right to use the Services ends; we may delete your data after a reasonable retention period, except where we must retain records (for example, tax invoices) by law. See our Privacy Policy for retention details.

11. Confidentiality

Each party will protect the other's non-public information disclosed in connection with the Services and use it only to perform under these Terms.

12. Changes to these Terms

We may update these Terms. We will update the effective date and, for material changes, take reasonable steps to notify you (for example, by email or an in-product notice). Your continued use after changes take effect constitutes acceptance.

13. Governing law and disputes

These Terms are governed by the laws of [LEGAL: governing-law state], Australia, and each party submits to the non-exclusive jurisdiction of its courts. Before commencing proceedings, the parties will attempt in good faith to resolve any dispute by negotiation.

14. General

We may give you notices under these Terms by email to the address on your account or by an in-product notice; you may give us notice by email to [LEGAL: contact email]. Notices are taken to be received one business day after being sent.

You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets. If any provision is unenforceable, the rest remains in effect. These Terms are the entire agreement between us regarding the Services. Questions: [LEGAL: contact email].